Want to learn how we protect your information?

We never compromise on the security of our users and the dignity of our platform. That’s why we have employed the best in the industry, state-of-the-art security measures to protect your information in accordance with our terms of use and privacy policy.

We have put in place all the operational and technical controls. We are committed to maintaining this high level of security by dynamically adopting the latest in electronic and encryption technologies.

System-Level Security

Bank-grade Security

All your communication is protected using the same advanced security practices used by the leading banks from technical to procedural levels.

End-to-End Encryption

Every bit of your data entered on our platform is end-to-end encrypted using the industry-standard 256-bit SSL encryption, both in transit and at rest.

Partnership with BASIQ

You can rest assured that your financial information is super secured as we partner with Basiq to access secure, user-consented information. Basiq is the leading open banking platform in Australia.

Partnership with Stripe

Our subscription payments are powered by Stripe’s software and APIs – the leading online economic infrastructure trusted by millions of businesses across the globe.

Procedural Security

Read-Only Access

This means that although your financial information is accessible so you can get the most of our platform, neither you nor Flamingo can move your money using our platform.

User Identification

We offer multi-level authentication (MFA) to ensure maximum security during user identification – meaning only you can access your account after being verified through two authentication factors.

You Control Your Data

If you wish, you can close your Flamingo account and purge your data any time you want. You do it yourself, and all traces of your data will be gone from our servers.

Physical Security

Data Servers

All our data is stored with the Amazon Web Services (AWS), the world’s most comprehensive, innovative, and trusted cloud computing platform for businesses everywhere, backed by 230 security, compliance, and governance services and features.

Q. Why does Flamingo require my bank account information?

We strive to provide you with a realistic picture of your finances. We can’t do that without having access to your bank account credentials. Flamingo partners with BASIQ to securely retrieve your financial information while protecting it during transit and at rest using end-to-end SSL encryption. However, we never store your bank account credentials.

Q. How does Flamingo ensure secure access to my bank account?

Flamingo partners with the best names in the industry to ensure secure access to your data and keep it protected all the time. We partner with BASIQ to securely access your bank account information. BASIQ is a leading trusted and CDR compliant open banking platform in the industry. It guarantees fully encrypted, read-only access to your bank account without having any control to make changes or financial transactions.

Q. What kind of personal information does Flamingo save?

Flamingo saves the following information about you:

Personal Information: your email address, first name, and last name.

Bank Account Information: your financial information, transaction history, income, expenditure, assets, and liabilities.

Other Information: your date of birth, address, and contact details; financial goals, taxation information, insurance, and superannuation. For more details, please see the Privacy Policy.

Q. How does Flamingo protect my personal information?

We never compromise on the security of your personal information. That is why we use a combination of cutting-edge security procedures and technologies to protect your data, employing:

End-to-End SSL Encryption – bank-level security that protects your data in transit and at rest.

BASIQ – the leading open banking platform to securely access your financial information.

Stripe – a globally trusted economic platform to ensure the security of subscription payments.

Q. How can I help protect my information on Flamingo?

The stronger your password, the safer your information will be. You should create a unique password for your account with a combination of capital and small letters, numbers, and special characters. You can also use features like touch ID capabilities and the pin code feature for additional security.

Q. How can I file a privacy complaint?

As a first step, we recommend you contact us with a privacy complaint at [email protected]. However, if you are not satisfied with our response, you may report the matter to the Office of the Australian Information Commissioner (OAIC) for further investigation.

Still got questions? Contact us here, and

we’ll be happy to answer all your concerns: [email protected]